Terms of Service

These Terms of Service ("Terms") govern your use of Intellocate's services. By accessing or using our services, you agree to be bound by these Terms.

1. Agreement to Terms

By creating an account, accessing our website, or using our services, you agree to:

• Comply with these Terms of Service
• Comply with our Privacy Policy
• Comply with all applicable laws and regulations
• Be at least 18 years old or have parental consent

2. Description of Services

Intellocate provides real-time location tracking services using Bluetooth Low Energy (BLE) technology, including:

• Real-time asset and personnel tracking
• Web-based dashboard and analytics
• Alert and notification systems
• API access for system integration
• Historical data and reporting
• Technical support and maintenance

3. Account Registration

Account Creation

To use our services, you must:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access

Account Responsibility

You are responsible for:

• All activities under your account
• Maintaining the security of your credentials
• All charges incurred under your account
• Compliance with these Terms by your authorized users

4. Service Plans and Pricing

Subscription Plans

Services are provided on a subscription basis with the following terms:

• Monthly or annual billing cycles
• Pricing based on number of tracked assets/tags
• Custom enterprise pricing available
• 30-day free trial available for qualified customers

Payment Terms

• Payments due in advance for each billing period
• Automatic renewal unless cancelled before renewal date
• Price increases with 30 days' written notice
• Late payments may result in service suspension
• All prices exclude VAT (charged separately as applicable)

Refund Policy

• Trial Period: Cancel anytime during 30-day trial with no charge
• Monthly Plans: No refunds for partial months; service continues until end of billing period
• Annual Plans: Refunds available within 30 days of purchase, minus usage costs
• Hardware: 14-day return policy for unused hardware in original packaging

5. Acceptable Use

Permitted Use

You may use our services for lawful business purposes, including:

• Tracking assets, inventory, and equipment
• Monitoring personnel location with proper consent
• Optimizing operational workflows
• Ensuring workplace safety compliance

Prohibited Use

You may NOT use our services to:

• Track individuals without their knowledge or consent
• Violate any laws, regulations, or third-party rights
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Reverse engineer or decompile our software
• Resell or redistribute our services without authorization
• Use automated systems to scrape or extract data

6. Data Ownership and Usage

Your Data

• You retain ownership of all data you input into our system
• You grant us license to process your data to provide services
• We will not sell or share your data with third parties (except as required by law)
• You may export your data at any time in standard formats

Our Data

• We own all intellectual property in our services, software, and technology
• You receive a limited, non-exclusive license to use our services
• We may use aggregated, anonymized data for analytics and improvements

7. Service Level and Availability

Uptime Commitment

We strive to maintain 99.9% service availability, but we do not guarantee uninterrupted access. Service may be temporarily unavailable due to:

• Scheduled maintenance (with advance notice)
• Emergency maintenance or repairs
• Internet service provider issues
• Force majeure events beyond our control

Support

• Email Support: Available 24/7 with 24-hour response time
• Technical Support: Available during business hours (9 AM - 6 PM GMT)
• Emergency Support: Available for critical issues on enterprise plans

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY UK LAW:

• Services provided "AS IS" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to fees paid in the 12 months prior to the claim
• We are not responsible for third-party services or integrations
• Position accuracy depends on environmental factors and hardware placement

Your Responsibilities

You are solely responsible for:

• Proper installation and configuration of hardware
• Obtaining employee consent for location tracking where required
• Compliance with employment and privacy laws
• Backup of your critical data
• Security of your network and devices

9. Indemnification

You agree to indemnify and hold Intellocate harmless from any claims, damages, or expenses arising from:

• Your use or misuse of our services
• Your violation of these Terms
• Your violation of any laws or regulations
• Unauthorized use of your account

10. Termination

Termination by You

• Cancel subscription anytime through your account dashboard
• Service continues until end of current billing period
• No refunds for remaining time on monthly plans
• Export your data before termination (30-day grace period)

Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• Your payment fails or account is past due (15+ days)
• You engage in fraudulent or illegal activities
• Required by law or regulatory authority

We will provide 30 days' notice for non-urgent terminations (except for violations or non-payment).

11. Modifications to Terms

We may update these Terms at any time. Changes will be effective:

• Immediately for new users
• 30 days after notice for existing users
• Upon your continued use of services after notice

Significant changes will be communicated via email. Your continued use constitutes acceptance of modified Terms.

12. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with GDPR and UK GDPR.

13. Intellectual Property

All content, features, and functionality of our services are owned by Intellocate and protected by:

• Copyright, trademark, and patent laws
• International intellectual property treaties
• UK intellectual property regulations

You may not copy, modify, distribute, or reverse engineer any part of our services without written permission.

14. Third-Party Services

Our services may integrate with third-party services (APIs, cloud providers, etc.):

• Third-party terms and conditions apply to those services
• We are not responsible for third-party service availability or functionality
• Integration failures may affect our service performance

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

For EU customers: Nothing in these Terms affects your statutory rights under consumer protection laws.

16. Force Majeure

We are not liable for delays or failures due to events beyond our reasonable control, including:

• Natural disasters, pandemics, or acts of God
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet service provider failures
• Power outages or infrastructure failures

17. Entire Agreement

These Terms, together with our Privacy Policy and any Order Forms, constitute the entire agreement between you and Intellocate regarding our services.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Contact Information

Legal Notice: These Terms constitute a legally binding agreement. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.