Frequently Asked Questions

Intellocate is a real-time asset tracking system that shows you where every tool, pallet, and vehicle is across your facility. It scales from area-level presence using BLE tags and gateways to sub-metre precision using BLE AoA and UWB anchors—with live dashboards, instant search, analytics, and automated alerts to optimise your operations.

Accuracy is tiered to your needs. Area-level tracking (BLE) tells you which area, bay, or room an asset is in—fast to install and the lowest cost. Precise tracking (BLE AoA / UWB) places each asset on your floor plan to within roughly a metre. Many sites mix both: presence-level where it’s enough, sub-metre where exact position pays off.

Area-level (BLE) coverage is typically live in a day: we mount gateways, tag your assets, and set up your areas in the dashboard—no calibration surveys. Precise (AoA/UWB) coverage takes longer because we install and configure ceiling anchors. Either way we handle the full install, support, and training.

Yes! We offer a 30-day free trial for qualified businesses. This includes hardware, installation support, and full access to our dashboard. No credit card required to start.

It depends on the precision you need: (1) for area-level tracking, BLE gateways plus tags on your assets—no calibration; (2) for sub-metre tracking, AoA/UWB anchors plus tags. All hardware is provided as part of our service, with flexible rental or purchase options.

Intellocate is optimized for indoor tracking. For outdoor areas, we recommend GPS-based solutions which we can integrate with. Covered outdoor areas (warehouses with open sides) work well with our system.

Standard tags last 2-3 years on a replaceable coin cell battery. Motion-triggered tags, which only broadcast when an asset is moving, can last up to 5 years. The dashboard alerts you when batteries are low (typically 30 days before depletion).

Yes! We provide REST APIs for integration with ERP, WMS, MES, and other systems. We also support webhooks for real-time event notifications. Our team can help with custom integrations.

You need a stable WiFi network for gateways to connect to our cloud. Minimum 5 Mbps upload per gateway. If internet goes down, gateways buffer data locally and sync when connection is restored.

Pricing is based on the number of tracked assets and facility size. Small deployments (10-50 tags) start from £500/month. Enterprise deployments are custom-priced. Contact us for a detailed quote based on your requirements.

All plans include: cloud-based dashboard, mobile access, real-time alerts, API access, data export, 24/7 email support, software updates, and data storage. Hardware can be purchased or rented separately.

Monthly plans have no long-term contract—cancel anytime. Annual plans offer 20% savings and require a 12-month commitment. Enterprise plans are typically 1-3 year contracts with volume discounts.

No. We offer flexible options: (1) Hardware rental included in monthly subscription, (2) Hardware purchase with reduced monthly fees, or (3) Bring-your-own compatible hardware. Most customers prefer option 1 or 2.

Yes. We are fully compliant with GDPR and UK GDPR. Data is stored in EU data centers, you own your data, and we provide tools for consent management, data export, and deletion. See our Privacy Policy for details.

No. UK and EU employment law requires employee consent for workplace tracking. We provide consent management tools and recommend transparent communication. Our system is designed for safety and efficiency, not surveillance.

Data is stored in AWS data centers in the EU (Ireland and Frankfurt). We use enterprise-grade encryption (TLS 1.3 for transit, AES-256 for storage). Data is backed up daily and retained according to your service plan.

Only users in your organization with authorized credentials. We use role-based access control (admin/viewer roles). Intellocate staff can only access your data with explicit permission for support purposes or as required by law.

All plans include 24/7 email support with 24-hour response time. Enterprise plans get phone support (9 AM - 6 PM GMT) and emergency support line. We also provide installation assistance, training, and documentation.

Hardware rental includes free replacement for defective units (ship within 24 hours). Purchased hardware has 2-year warranty. Tags damaged by misuse can be replaced at cost (£15-30 per tag depending on model).

Dashboard software updates automatically (no downtime). New features released monthly. Critical security patches deployed immediately. Gateway firmware updated remotely every quarter. All updates included in subscription at no extra cost.