Privacy Policy

Intellocate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name
• Account Information: Username, password (encrypted), company details
• Communication Data: Information provided through contact forms, emails, or customer support
• Business Information: Industry, use case, facility size, tracking requirements

Information Collected Automatically

When you access our website or services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, navigation paths
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See our Cookie Policy for details

Service Usage Data

When you use our location tracking services:

• Asset Location Data: Real-time position coordinates, timestamps, movement patterns
• System Performance Data: Accuracy metrics, system uptime, error logs
• User Activity: Dashboard usage, feature access, configuration changes

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Deliver real-time location tracking, analytics, and reporting
• Account Management: Create and manage your account, process payments, provide support
• Communication: Respond to inquiries, send service updates, provide technical support
• Improvement: Analyze usage patterns, improve features, fix bugs, enhance performance
• Security: Detect and prevent fraud, unauthorized access, and security threats
• Legal Compliance: Comply with legal obligations and enforce our terms
• Marketing: Send promotional materials (only with your consent, which you can withdraw anytime)

3. Legal Basis for Processing (GDPR/UK GDPR)

We process your personal data under the following legal bases:

• Contractual Necessity: To perform our contract with you (providing services)
• Legitimate Interests: To improve our services, ensure security, and communicate with you
• Consent: For marketing communications and non-essential cookies (you can withdraw consent anytime)
• Legal Obligation: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service Providers

• Cloud Hosting: Amazon Web Services (AWS) for data storage and processing
• Analytics: Website analytics providers (with anonymized data)
• Payment Processors: Secure payment gateways for transaction processing
• Email Services: Email delivery providers for communications

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service or protect our rights
• Prevent fraud or security threats
• Protect the safety of our users or the public

5. Data Retention

We retain your personal data only for as long as necessary:

• Account Data: Retained while your account is active, plus 30 days after deletion
• Location Data: Retained according to your service plan (typically 90 days to 2 years)
• Communication Records: Retained for 3 years for customer service purposes
• Financial Records: Retained for 7 years as required by UK law
• Marketing Data: Retained until you withdraw consent or request deletion

6. Your Rights (Under GDPR and UK GDPR)

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact us at privacy@intellocate.com. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based permissions, multi-factor authentication
• Infrastructure Security: AWS enterprise-grade infrastructure with regular audits
• Monitoring: 24/7 security monitoring and intrusion detection
• Backups: Regular encrypted backups with disaster recovery procedures
• Employee Training: Regular security awareness training for all staff

While we take all reasonable precautions, no method of electronic storage is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your data may be processed in countries outside the UK/EU. When we transfer data internationally, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Services located in countries with adequacy decisions
• Appropriate safeguards compliant with GDPR and UK GDPR

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about:

• What cookies we use
• Why we use them
• How to manage your cookie preferences

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately at privacy@intellocate.com.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email or prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or to exercise your rights regarding your personal data:

13. Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK's supervisory authority: